YOUR INFORMATION
Privacy policy
Last updated: September 14, 2026
UniversityGO LLC operates SantaChat, previously known as SantaGPT. This policy explains how we handle information when you use the SantaChat app, visit santachat.co, or contact us.
SantaChat’s characters are fictional AI companions. Your messages are sent to our servers and an AI service to generate replies. Do not include names, addresses, contact details, financial information, health information, or other sensitive personal information in chats.
Information we process
- Account and chat information. The app creates an anonymous account identifier without requiring a name or email address. We store conversation history, character selections, messages and replies, and settings needed to provide the app. An anonymous identifier does not mean that your messages cannot contain identifying information.
- Purchase information. Apple handles App Store payments. We and our subscription service receive purchase and entitlement information needed to provide and restore Santa Pro. We do not receive your full payment-card number from Apple.
- Usage and diagnostics. We process app interactions, device and app information, timestamps, error reports, and technical identifiers to understand usage and diagnose problems. Diagnostics may include session replays with text and images configured to be masked.
- Advertising information. The free experience may display third-party ads. Advertising services may process device information, network information, identifiers, and ad interactions. Access to Apple’s tracking identifier depends on your system permission.
- Website and support information. Hosting services process technical request information, such as an IP address, to deliver the website. If you email us, we receive your email address and the information you choose to provide.
How we use information
We use information to generate replies, save and retrieve conversations, manage accounts and subscriptions, restore purchases, deliver ads where applicable, provide support, improve reliability, understand feature usage, prevent abuse, and meet applicable legal obligations.
Services that help us operate SantaChat
Our service providers include Supabase for authentication and stored app data; OpenAI for AI processing; RevenueCat and Apple for subscriptions; PostHog for product analytics; Sentry for diagnostics; Google AdMob for ads; and AWS for website hosting. We also use Langfuse to manage AI prompts. These providers process information needed for their respective services under their applicable terms and privacy policies.
AI requests include the conversation context needed to respond. Provider retention and data-use practices depend on the service and the settings in use; where AI data-sharing settings are enabled, prompts and replies may also be used to improve provider models. Do not treat an AI conversation as a confidential channel.
We may also disclose information when required by law, to protect users and our services, or in connection with a business transfer, subject to applicable requirements.
Retention and deletion
Conversation data is stored so you can return to it. Deleting a conversation in the app removes it from your visible history; that action does not promise immediate removal from backups, logs, or every service provider. Other records may be retained for security, troubleshooting, purchase administration, or legal requirements.
To request access, correction, or deletion of information associated with your use of SantaChat, email contact@universitygo.co. Because accounts are anonymous, we may need information to locate and verify your account. Do not email passwords, payment-card details, or sensitive chat content. Deleting the app does not cancel an Apple subscription; manage subscriptions in your Apple Account settings.
Your choices
You can manage tracking permission in iOS Settings, manage subscriptions through Apple, delete conversations from your history, and choose what you share in messages or support requests. Santa Pro removes in-app ads; it does not disable the processing needed for chat, subscriptions, analytics, or diagnostics.
Children and families
Adults should supervise children’s use and prevent children from sharing personal information. AI replies and content filtering are not a guarantee that every response is suitable. If you believe a child has provided personal information to SantaChat, contact us so we can investigate and address removal requests.
Security and international processing
We use safeguards such as encrypted network connections and access controls, but no service can guarantee absolute security. Information may be processed in the United States and other countries where our service providers operate.
Changes and contact
We may update this policy as the service changes and will revise the date above. For privacy questions or requests, contact UniversityGO LLC at contact@universitygo.co.